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Technical Support Specialists Lancaster 2121920

  • NetHire
  • 07/03/20
  • Canada
  • Confidential / Yearly
  • Full-Time
Headquartered in Woodstock, New Brunswick, We are one of Canadas leading broadband service providers. For over a decade, We have been providing innovative broadband solutions to rural customers at work, home and play across Canada. Today, we offer voice and data communication services through its unique wireless and satellite network that connects Canadians to what matters.

Are you a new grad from a technical program? An experienced job seeker looking for a new and exciting opportunity?

Or someone with a passion for technology and experience in troubleshooting? Then join our growing team of Technical Support Specialists in our Cornwall ON office!

We offer a high energy, fast paced work environment where employee opinions and feedback are valued. We offer:
Competitive compensation package
$2.00/hour Bilingual Premium (French/English)
Bonus incentive opportunities up to $2,800 annually
Excellent company benefits including health and dental
Matched participation in group RRSP
Strong focus on internal promotion, career path development and training
Opportunities to work from home after six months tenure
Key responsibilities include:
Advanced technical troubleshooting with customers calling to resolve concerns related to internet/network connectivity and email
Providing high quality customer service within Xplornets service level and quality guidelines
Liaise with internal departments to investigate and escalate technical issues as appropriate including Channel Support and Network Operations
Documenting and prioritizing trouble tickets and technical issues on customer accounts
Maintaining extensive knowledge of technical troubleshooting for Xplornet products and staying current on relative technology advancements
The ideal candidate will possess:
Completion of post-secondary education in a related field (or equivalent level of experience)
Knowledge of approaches, tools and techniques for anticipating, recognizing and resolving technical issues
Previous customer service experience is an asset
Strong computer and troubleshooting skills with the ability to analyze and solve problems
Solid working knowledge of the Microsoft Operating Systems; experience with MAC and/or Linux is an asset
Strong communication skills, verbal and written, with the ability to communicate effectively with customers in technical and non-technical terms
Self-motivated and driven with good time management and organizational skills
Ability to follow guidelines and strong attention to detail
Ability to prioritize and multi-task while adapting in a fast-paced work environment
Bilingualism is an asset (French/English)
As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Please complete the application process when directed back to our website.

Keywords: Technical Support, Tech support, Help Desk, Application Support, IT Support, IT Help, Computer Repair, Laptop repair, Software Support, Ontario, ON, Williamstown, Stormont, Long Sault, Lancaster, Alexandria, Winchester, Kemptville, Hawkesbury, Gatineau, Ottawa, Napean, Barrhaven, Metcalfe, Avonmore, Chesterville, Martintown, Brockville, Spencerville, Cardinal, Iroquis, Morrisburg,

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